The Town of Shipshewana issues utility bills monthly, and payment is due by the date indicated on the statement.
Pursuant to Town Code § 50.12, customers are responsible for timely payment whether or not a bill is received in the mail. Mail delivery is handled by the United States Postal Service and is outside the Town’s control.
If a payment is not received by the due date, applicable late fees will be assessed in accordance with Town ordinances. Delayed or non-delivery of mail does not waive or prevent the assessment of late penalties.
If you have not received your monthly utility statement by the 20th of the month, please contact Town Hall promptly during regular business hours to obtain your account balance and payment information.
We encourage customers to monitor their due dates and contact Town Hall with any billing questions. Our staff is happy to assist.
Automatic Payment Option (ACH)
For customer convenience, the Town offers Automatic ACH Payments at no additional cost. Payments can be automatically withdrawn from your bank account each month approximately ten after the billing date, helping ensure your bill is paid on time and avoiding late fees.
To enroll in ACH Auto Pay, contact the Town Hall office or complete the enrollment form online here.
